Frequently Asked Questions

No. Viaja Bonita is a digital travel planning tool. We do not book flights, hotels, tours, or activities on behalf of users. Reservations must be made directly with the respective providers.

No. The planner helps you organize information, create checklists, plan your budget and itinerary — but it does not make reservations. You are the one who completes bookings with each provider.

No. Information about prices, schedules, visa requirements, weather conditions, or provider policies may change. Always verify critical information directly with official sources or providers before traveling.

Yes. You can access it from any internet-connected device: phone, tablet, or computer.

Some sections may include AI-assisted content. While we aim to provide useful and up-to-date information, users should verify critical travel data with official sources before making decisions.

You'll receive digital access to the planner linked to the email used during checkout. Access works via a magic link sent to your email — no password needed. More details at How to receive my planner.

The free plan lets you explore the planner with basic features. The premium plan unlocks full destination content — detailed checklists, budget, itinerary, recommendations and more. It's a one-time payment per trip.

It's a one-time payment per planner. No subscriptions or recurring charges.

Contact us at hola@viajabonita.com as soon as possible with your proof of purchase. We'll do our best to reassign access to the correct email.

Each planner is specific to a destination. If you haven't used the planner significantly, you can write to us to evaluate the situation. Viaja Bonita does not guarantee destination changes after purchase.

You can use it to organize your group's trip, but you cannot resell it, publish it, copy it, or share it broadly. The planner is for personal, non-commercial use only.

The planner is an online digital tool accessible from any device. Export options depend on the plan and destination. If you have questions about download options, contact us.

We update content periodically, but information can change. If you spot an important error or outdated data, write to us at hola@viajabonita.com.

Payments are processed securely through Stripe. Viaja Bonita does not store credit card data on its servers.

Yes, in certain cases within 7 days of purchase. Check our Refund Policy to learn about eligible cases and the process.

Write to hola@viajabonita.com with your proof of purchase and we'll resolve it promptly.

Yes. You can purchase a planner as a gift. The recipient will receive digital access via email with instructions to redeem the planner.

Some links within the planner (tours, activities, insurance, etc.) may be affiliate links. If you purchase through them, Viaja Bonita may receive a commission at no extra cost to you. More information at Affiliate Disclosure.

Yes. Write to hola@viajabonita.com requesting the deletion of your account and personal data. We process requests within 30 days.